Reference

Legal Terms That Actually Make Sense

These pages cover how jiliwebs operates, what rules apply to your account, and how your data is handled — all written for Philippines accounts where local law permits. If you have a question about any policy, our support team is reachable through live chat.

Account TermsPrivacy PolicyCookie UseData RightsContact Support
jiliwebs Legal Terms That Actually Make Sense
HOW WE HANDLE IT

Data, Security and Your Account Rights

Every account on the platform is protected by SSL encryption on login and during payment sessions, whether you are topping up via GCash or cashing out through InstaPay. We collect only the data needed to verify your identity, process transactions and keep your account secure. You have the right to request a copy of the data we hold, ask us to correct inaccurate records, or request deletion where our retention rules allow it. Data retention periods follow applicable local law and our own operational schedules — payment records, for example, are kept for the period required to resolve disputes.

SSL on Every Session

Login, deposit and withdrawal pages run under SSL encryption. This covers GCash and Maya sessions as well as standard browser account access on mobile or desktop.

Data Access Requests

You can ask us what personal data we hold on your account. Submit a request via email or live chat and our team will respond within the period required under applicable rules.

Cookie Handling

We use session and analytics cookies to keep you logged in and understand how pages are used. You can manage cookie preferences through your browser settings at any time.

Account Corrections

If your registered name, mobile number or linked wallet details are wrong, contact support with the correct information and a valid ID to begin the update process.

REACH OUR TEAM

How to Contact Us on Legal Matters

For questions about your rights, data requests, account restrictions or any policy concern, reach out through the channels below. Our team handles policy-related queries and can escalate to the appropriate department when needed. Account verification questions — including GCash or Maya wallet confirmation — can also be raised through the same channels.

Team online

Live Chat

Open the chat icon on any page for real-time help with account terms, policy questions, or wallet verification concerns.

Email Support

Send detailed legal or data-related queries to our support email. Include your registered account details so we can locate your record quickly.

Help Centre

Our help centre covers common policy questions — account rules, data handling steps, and what happens when a withdrawal is held for verification.

Legal and Policy Questions We Hear Most

Below are the questions we receive most often about account rules, data handling, access conditions and how to exercise your rights on jiliwebs. If your question is not covered here, live chat is the quickest way to get a direct answer.

Account access is available where local law permits. You must meet the eligibility conditions set out in our terms, including age and residency requirements applicable to Philippines-based accounts.

We collect your name, contact details, and the information needed to verify your identity and process payments — including linked wallet details for GCash, Maya, or InstaPay transactions.

Send a data access request through live chat or email, using your registered account details. We will respond within the timeframe required under applicable data rules and confirm what records we hold.

You can request deletion where our retention schedule and legal obligations allow it. Payment records tied to active dispute windows or regulatory requirements must be kept for the required period before deletion is possible.

Wallet details are stored only for transaction processing and verification. They are not shared with third parties outside of the payment rails required to complete your GCash, Maya, or InstaPay transfer.

We send a notice to your registered email or display an in-app message before any material policy change takes effect. Continuing to use your account after the notice period counts as your acceptance of the updated terms.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.