Reference

How jiliwebs Handles Your Personal Information

This Privacy Policy explains what data we collect when you open an account, make a deposit via GCash, Maya, or InstaPay, and access the lobby — and how we keep that information secure.

Account data protectionGCash & Maya wallet privacyCookie and device controlsData access requests acceptedPhilippines-focused data handling
jiliwebs How jiliwebs Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Security and transparency are the two principles that shape how we handle your information. Every section below covers a specific part of that commitment — from how cookies work on your device to how long we keep withdrawal records after your account closes.

Account Security

Login sessions use OTP verification sent to your registered mobile number. We flag unusual access — new devices, unfamiliar IP addresses — and may pause account access until you confirm identity through the verification step.

Cookies and Device Data

We use session cookies to keep you logged in and analytics cookies to understand how the lobby loads on your device. You can manage cookie preferences through your browser settings at any time without losing your account data.

Payment Record Retention

GCash, Maya, and InstaPay transaction references are kept for the period required under applicable Philippine law. After that period and account closure, transaction records are deleted from active systems unless a dispute is open.

Your Right to Request Changes

You can request a copy of your personal data, ask us to correct an error, or ask for deletion where no legal retention rule applies. Requests are processed through our support channel after identity verification.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about this Privacy Policy, want to request access to your personal data, or need to correct information on your account, our support team handles these requests directly. Send your request with your registered mobile number or email address so we can verify ownership before releasing or amending any record.

Live Chat Reach our support team through the live chat icon in your account dashboard. Include your registered GCash or Maya number to speed up identity verification for data requests.
Email Support Send privacy-specific requests to our support email. State clearly whether you are requesting data access, correction, or deletion so we can route it to the right team without delay.
Account Help Centre The Help Centre inside your account covers common privacy questions, including how to update your registered mobile number and how InstaPay withdrawal records are stored.

Common Questions About Your Privacy at jiliwebs

These are the questions we get most often about how your data is handled, what rights you hold, and how to act on them. Each answer reflects the actual process — not a general policy summary.

No. We only record the transaction reference and the account identifier GCash or Maya sends us to confirm a deposit or withdrawal. Your PIN never passes through our systems.

Contact support via live chat or email with your registered mobile number. After we verify your identity, we will prepare and send your data within the period required under applicable law.

Yes, where no legal retention obligation applies. Submit a deletion request through support. Records tied to open disputes or required under Philippine law must be retained until those obligations are met.

We use session cookies for login continuity and analytics cookies to monitor lobby performance on your device. You can disable non-essential cookies in your browser settings without affecting your account access.

Only with payment processors like GCash, Maya, and InstaPay, and only the data they need to complete your transaction. We do not sell personal information to third parties or advertisers.

We keep records for the period required under applicable Philippine law after account closure. Once that period passes and no dispute is active, personal data is removed from active systems.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.